Covid – 19

Our Policy

Covid-19 Managment Plan

COVID – UPDATE

COVID-19 has had a profound impact on our businesses and the entire world. Safety is our foremost concern. Our policy is to keep our clients, guides, and community safe in our daily operations.

As the pandemic has forced an unforeseen change to the adventure tourism industry, we have consulted colleagues, clients and other tourism operators to develop a Covid-19 management plan to allow us to continue to provide, curated, inspiring backcountry adventures.

Please look over the following document outlining our policy to our clients, and what we are excited to offer. As always please reach out with any questions or comments!

Sincerely,

Conor Hurley

ACMG Ski Guide

Director/Lead Guide

Covid-19 Modus Operandi

Be Respectful – Look out for other climbers and individuals, giving them space on the trail and at the crag. Research alternative options in case your ideal area is busy.

Be Aware – If you are not feeling well or have been in contact with someone who is sick – STAY HOME.

Be Safe – Choose conservative climbs and air on the side of caution. Respect and protect local SAR and healthcare workers by not putting yourself in a position where you will need them.

Guide Responsibilities

Health – All guides must ensure they are feeling well. Prior to the guiding day, they must disclose to management any symptoms of, or potential exposure to, COVID-19. Temperatures must be monitored.

Gear – All gear that will come in contact with the guide or guests will be disinfected/cleaned appropriately, or isolated for 72h prior to the guiding day.

Distance – Whenever applicable, guides will maintain proper physical distancing from guests and the public.

PPE – Whenever guides are in close proximity with guests or the general public, they will use PPE in the form of face mask, cleaned/gloved hands, and eye protection.

Guest Responsibility

Health – All guests must ensure they are feeling well and have no known exposure to or symptoms of COVID-19. Guests will be asked to complete a declaration of health and exposure prior to booking and also prior to the guiding day.

Gear – Wherever possible, guests will be asked to provide their own gear which will not be in contact with the guide or public.

Distance – Whenever applicable, guests will maintain proper physical distancing from the guide and public.

PPE – Whenever guests are in close proximity with a guide or the general public, they will use PPE in the form of face mask, cleaned/gloved hands, and eye protection. Guests must provide their own PPE according to our guidelines, or will be available for purchase.

Operations

WorkSafeBC record-keeping – We commit to adhere to all guidelines set out by WorkSafeBC.

Guest documentation – Client’s records will be kept for the foreseeable future to ensure ease of case tracing if such information is required.

Guide documentation – Guide’s records will be kept for the foreseeable future to ensure ease of case tracing if such information is required.

Cleaning records – All gear that may come in a 2 member range or physical contact with any guest or guide will be cleaned to recommended specifications or isolated for 72h.

Cancelation Policy

Cancelations must be submitted in writing by email to arctosguides@gmail.com , and will only be recognized once received by Arctos Guides. Cancelation requests sent directly to guides in lieu of the office will not be recognized as guides are often in the field and unable to relay messages.

General Cancellations

Greater than 30 days from start date

The 40% of the deposit will be refunded.

30 to 14 days prior to trip commencement

The deposit amount will be forfeited

Less than 14 days

The full trip amount will be forfeited

For larger trips where Arctos Guides is contracting third party companies such as huts, helicopter, and transportation, associated costs will be forfeited based on the respective cancelation policy of each third party.

If Arctos Guides cancels a trip for reason within their control prior to the start date, a full refund will be provided. If Arctos Guides is forced to cancel a trip for any reason after the trip start date, a full refund for the unused portion of the trip will be provided.

COVID

If a trip is unable to proceed due to COVID restriction or general travel restrictions the following policy will apply.

Greater than 30 days from start date

The deposit will be refunded in full

30 to 14 days prior to trip commencement

75% of the trip balance will be credited for 2 calendar years.

Less than 14 days

75% of the trip balance will be credited for 2 calendar years.

Sickness

If a guest feels they are unwell to join the trip or course the following policy will apply.

Greater than 30 days from the start date

The trip amount will be refunded in full

30 to 14 days prior to trip commencement

The trip balance credited for 1 calendar year.

Less than 14 days

80% of the trip balance will be credited for 1 calendar year.

Covid – 19

Our Policy

Covid-19 Managment Plan

COVID – UPDATE

Covid-19 Modus Operandi

Guide Responsibilities

Guest Responsibility

Operations

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